MarkitWire Service Information

All Systems Operational
MarkitWire Production Operational
MarkitWire Service   Operational
MarkitWire DMS   ? Operational
MarkitWire UAT Operational
MarkitWire Service UAT   Operational
MarkitWire DMS UAT   ? Operational
MarkitWire Training Operational
MarkitWire Service TRN   Operational
MarkitWire DMS TRN   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MarkitWire Production Scheduled Maintenance Jun 22, 23:00 - Jun 24, 01:00 UTC
MarkitWire Production will be under scheduled maintenance.

Should you have any enquiries in regards to the Production environment then please email support@markitserv.com or call one of the following telephone numbers:-

For Production issues during UK/Europe business hours please call +44 (0)84 4994 7378

For Production issues during New York business hours please call +1 877 765 8737

For Production issues during APAC business hours please call +81 (0) 3 6262 1885 for Tokyo or +65 6922 4302 for other APAC Regions.

Regards

MarkitSERV Support
Posted on Jun 15, 14:08 UTC
MarkitWire UAT will be under scheduled maintenance.

Should you have any enquiries in regards to the UAT environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services

MarkitSERV UAT:
Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
Posted on Jun 22, 14:03 UTC
MarkitWire Training will be under scheduled maintenance.

Should you have any enquiries in regards to the Training environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services
MarkitSERV UAT:

Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
Posted on Jun 22, 14:01 UTC
MarkitWire Production Scheduled Maintenance Jun 29, 23:00 - Jun 30, 23:00 UTC
MarkitWire Production will be under scheduled maintenance.

Should you have any enquiries in regards to the Production environment then please email support@markitserv.com or call one of the following telephone numbers:-

For Production issues during UK/Europe business hours please call +44 (0)84 4994 7378

For Production issues during New York business hours please call +1 877 765 8737

For Production issues during APAC business hours please call +81 (0) 3 6262 1885 for Tokyo or +65 6922 4302 for other APAC Regions.

Regards

MarkitSERV Support
Posted on Jun 22, 14:00 UTC
Past Incidents
Jun 22, 2018

No incidents reported today.

Jun 21, 2018
Resolved - All,

Please be advised that the MarkitSERV Client Services Singapore and UK hotlines are no longer experiencing technical issues.

We apologise for any inconvenience caused due to this disruption.

Regards
MarkitSERV Client Services:

Japan: +813 6262 1885
U.S. and Canada: +1 877 765 8737
UK/Europe/Asia: +44 (0) 84 4994 7378
Asia: + 65 6922 4302
Email: support@markitserv.com
Jun 21, 13:05 UTC
Update - All

Please be advised that the MarkitSERV Client Services Singapore and UK hotlines are still experiencing technical issues. Please e-mail support@markitserv.com for all support queries until we advise that this issue has been resolved.

Alternatively, please call our Japan hotline number for Japanese support and our US/Canada hotline number for English support.

Please accept our apologies for any inconvenience caused due to this disruption.

Regards,
MarkitSERV Client Services:
Japan: +81 3 6262 1885
U.S. and Canada: +1 877 765 8737
UK/Europe/Asia: +44 (0) 84 4994 7378
Asia: + 65 6922 4302
Email: support@markitserv.com
Jun 21, 02:11 UTC
Investigating - All

Please be advised that the MarkitSERV Client Services Singapore, UK hotlines are currently experiencing technical issues. Please e-mail support@markitserv.com for all support queries until we advise that this issue has been resolved.

Alternatively, please call our Tokyo hotline numbers as below.

Please accept our apologies for any inconvenience caused due to this disruption.

Regards,
MarkitSERV Client Services:
Tokyo : +81 3 6262 1885
U.S. and Canada: +1 877 765 8737
UK/Europe/Asia: +44 (0) 84 4994 7378
Asia: + 65 6922 4302
Email: support@markitserv.com
Jun 21, 00:36 UTC
Jun 20, 2018
Completed - The scheduled maintenance has been completed.
Jun 20, 08:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 05:00 UTC
Scheduled - MarkitWire UAT will be under scheduled maintenance.

Should you have any enquiries in regards to the UAT environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services

MarkitSERV UAT:
Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
Jun 15, 14:11 UTC
Completed - The scheduled maintenance has been completed.
Jun 20, 08:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 05:00 UTC
Scheduled - MarkitWire Training will be under scheduled maintenance.

Should you have any enquiries in regards to the Training environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services
MarkitSERV UAT:

Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
Jun 15, 14:14 UTC
Jun 19, 2018

No incidents reported.

Jun 18, 2018
Resolved - This incident has been resolved.
Jun 18, 08:23 UTC
Identified - All

Please be advised that some of our clients may be experiencing connectivity issues on the MarkitSERV Trade Manager/MarkitWire 2 Way Link connection in the PRODUCTION environment. Our engineers are actively investigating this issue. We will provide updates as they become available until the service disruption is resolved.

Please accept our apologies for any inconvenience caused due to service disruption.

Regards,

MarkitSERV Client Services:

U.S. and Canada: +1 877 765 8737
UK/Europe/Asia: +44 (0) 84 4994 7378
Asia: + 65 6922 4302
Email: support@markitserv.com
Jun 18, 06:24 UTC
Jun 17, 2018
Completed - The scheduled maintenance has been completed.
Jun 17, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 23:00 UTC
Scheduled - MarkitWire Production will be under scheduled maintenance.

Should you have any enquiries in regards to the Production environment then please email support@markitserv.com or call one of the following telephone numbers:-

For Production issues during UK/Europe business hours please call +44 (0)84 4994 7378

For Production issues during New York business hours please call +1 877 765 8737

For Production issues during APAC business hours please call +81 (0) 3 6262 1885 for Tokyo or +65 6922 4302 for other APAC Regions.

Regards

MarkitSERV Support
Jun 8, 14:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 00:00 UTC
Scheduled - MarkitWire UAT will be under scheduled maintenance.

Should you have any enquiries in regards to the UAT environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services

MarkitSERV UAT:
Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
Jun 11, 13:47 UTC
Jun 14, 2018

No incidents reported.

Jun 13, 2018
Completed - The scheduled maintenance has been completed.
Jun 13, 09:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 05:00 UTC
Scheduled - MarkitWire UAT will be under scheduled maintenance.

Should you have any enquiries in regards to the UAT environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services

MarkitSERV UAT:
Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
Jun 8, 14:03 UTC
Completed - The scheduled maintenance has been completed.
Jun 13, 09:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 05:00 UTC
Scheduled - MarkitWire Training will be under scheduled maintenance.

Should you have any enquiries in regards to the Training environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services
MarkitSERV UAT:

Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
Jun 8, 14:02 UTC
Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018
Completed - The scheduled maintenance has been completed.
Jun 9, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 23:00 UTC
Scheduled - MarkitWire Production will be under scheduled maintenance.

Should you have any enquiries in regards to the Production environment then please email support@markitserv.com or call one of the following telephone numbers:-

For Production issues during UK/Europe business hours please call +44 (0)84 4994 7378

For Production issues during New York business hours please call +1 877 765 8737

For Production issues during APAC business hours please call +81 (0) 3 6262 1885 for Tokyo or +65 6922 4302 for other APAC Regions.

Regards

MarkitSERV Support
Jun 1, 12:05 UTC