MarkitWire Service Information

Update - All,

Please be advised that the MarkitSERV Client Services hotlines’ continue to intermittently experience technical issues.

Until the issue is fixed, we advise clients to use the following hotline numbers:

UK/Europe: +44 (0) 84 4994 7378
(when calling from outside the UK: + 44 203 367 0554 )
APAC excl JP: + 65 6922 4302
Japan: +81 (0) 3 6262 1885

Please accept our apologies for any inconvenience caused due to this disruption.

Regards,

MarkitSERV Client Services:

UK/Europe: +44 (0) 84 4994 7378
(when calling from outside the UK: + 44 203 367 0554 )
APAC excl JP: + 65 6922 4302
Japan: +81 (0) 3 6262 1885
Email: support@markitserv.com
May 15, 16:05 UTC
Update - All,

MarkitSERV Client Services hotlines continue to experience technical issues. For UK/Europe, please use +44 203 367 0554 instead of +44 (0) 84 4994 7378.

Please e-mail support@markitserv.com for all support queries until we advise that this issue has been resolved.

Please accept our apologies for any inconvenience caused due to this disruption.

Regards,

MarkitSERV Client Services:

U.S. and Canada: +1 877 765 8737
UK/Europe: +44 (0) 84 4994 7378
(when calling from outside the UK: + 44 203 367 0554 )
APAC excl JP: + 65 6922 4302
Japan: +81 (0) 3 6262 1885
Email: support@markitserv.com
May 11, 13:31 UTC
Investigating - All,

Please be advised that the MarkitSERV Client Services hotlines are currently experiencing some technical issues. Please e-mail support@markitserv.com for all support queries until we advise that this issue has been resolved. 

Regards,

MarkitSERV Client Services:

U.S. and Canada: +1 877 765 8737
UK/Europe: +44 (0) 84 4994 7378
(when calling from outside the UK: + 44 203 367 0554 )
APAC excl JP: + 65 6922 4302
Japan: +81 (0) 3 6262 1885
Email: support@markitserv.com
May 11, 10:19 UTC
MarkitWire Production Operational
MarkitWire Service   Operational
MarkitWire DMS   ? Operational
MarkitWire UAT Operational
MarkitWire Service UAT   Operational
MarkitWire DMS UAT   ? Operational
MarkitWire Training Operational
MarkitWire Service TRN   Operational
MarkitWire DMS TRN   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MarkitWire UAT will be under scheduled maintenance.

Should you have any enquiries in regards to the UAT environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services

MarkitSERV UAT:
Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
Posted on May 18, 14:11 UTC
MarkitWire Training will be under scheduled maintenance.

Should you have any enquiries in regards to the Training environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services
MarkitSERV UAT:

Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
Posted on May 18, 14:10 UTC
MarkitWire Production Scheduled Maintenance May 25, 23:00 - May 26, 23:00 UTC
MarkitWire Production will be under scheduled maintenance.

Should you have any enquiries in regards to the Production environment then please email support@markitserv.com or call one of the following telephone numbers:-

For Production issues during UK/Europe business hours please call +44 (0)84 4994 7378

For Production issues during New York business hours please call +1 877 765 8737

For Production issues during APAC business hours please call +81 (0) 3 6262 1885 for Tokyo or +65 6922 4302 for other APAC Regions.

Regards

MarkitSERV Support
Posted on May 18, 14:08 UTC
Past Incidents
May 21, 2018

No incidents reported today.

May 20, 2018

No incidents reported.

May 19, 2018
Completed - The scheduled maintenance has been completed.
May 19, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 23:00 UTC
Scheduled - MarkitWire Production will be under scheduled maintenance.

Should you have any enquiries in regards to the Production environment then please email support@markitserv.com or call one of the following telephone numbers:-

For Production issues during UK/Europe business hours please call +44 (0)84 4994 7378

For Production issues during New York business hours please call +1 877 765 8737

For Production issues during APAC business hours please call +81 (0) 3 6262 1885 for Tokyo or +65 6922 4302 for other APAC Regions.

Regards

MarkitSERV Support
May 11, 14:10 UTC
May 17, 2018

No incidents reported.

May 16, 2018
Completed - The scheduled maintenance has been completed.
May 16, 07:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 05:00 UTC
Scheduled - MarkitWire Training will be under scheduled maintenance.

Should you have any enquiries in regards to the Training environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services
MarkitSERV
May 4, 13:43 UTC
Completed - The scheduled maintenance has been completed.
May 16, 07:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 05:00 UTC
Scheduled - MarkitWire UAT will be under scheduled maintenance.

Should you have any enquiries in regards to the UAT environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services

MarkitSERV UAT:
Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
May 11, 14:12 UTC
May 14, 2018
Completed - The scheduled maintenance has been completed.
May 14, 23:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 UTC
Scheduled - Please be advised that we will be performing emergency maintenance to the MarkitSERV MarkitWire Production environment on May 15th, 2018 from 00:00 to 01:00 (BST).

During this time, you will be unable to connect to the MarkitSERV Markitwire Production environment. We will advise as soon as the maintenance is completed. Post completion, standard API recovery processes must be performed in order to re-establish connections and process any backlog activity.

During this maintenance window we will revert functionality that was introduced during this past weekend’s MarkitWire 15.1.0 Release pertaining to default value changes for the “Cash Method” and “Settle Rate Source” fields on USD and EUR cash-settled Rates Swaptions.

Please accept our apologies for any inconvenience.

If you have any questions, please contact us at:
U.S. and Canada: +1 877 765 8737
UK/Europe: +44 84 4994 7378
Asia: +65 6922 4302/+81 3 6402 0265
Email: support@markitserv.com
May 14, 19:27 UTC
May 13, 2018

No incidents reported.

May 12, 2018
Completed - The scheduled maintenance has been completed.
May 12, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:00 UTC
Scheduled - MarkitWire Production will be under scheduled maintenance.

Should you have any enquiries in regards to the Production environment then please email support@markitserv.com or call one of the following telephone numbers:-

For Production issues during UK/Europe business hours please call +44 (0)84 4994 7378

For Production issues during New York business hours please call +1 877 765 8737

For Production issues during APAC business hours please call +81 (0) 3 6262 1885 for Tokyo or +65 6922 4302 for other APAC Regions.

Regards

MarkitSERV Support
May 4, 13:41 UTC
May 11, 2018
MarkitSERV MarkitWire & Related Service Disruption - PRODUCTION

Please be advised that there has been a network issue encountered with our Internet Service Provider between 5:55 - 6:40 am GMT which impacted the products listed below.

- MarkitSERV MarkitWire
- MarkitSERV Markit Trade Manager
- MarkitSERV Data Management Service
- MarkitSERV TradeSTP
- MarkitSERV FX Broker Affirmation

Our engineers have been investigating this issue with our Internet Service Provider and confirmed that the issue has now been stabilized, and services have been fully restored.

Please accept our apologies for any inconvenience accused due to this unplanned service disruption.


Regards
MarkitSERV Client Services


U.S. and Canada: +1 877 765 8737
UK/Europe/Asia: +44 (0) 84 4994 7378
APAC excl JP: + 65 6922 4302
Japan: +81 (0) 3 6262 1885
Email:
support@markitserv.com
May 11, 07:27 UTC
May 10, 2018

No incidents reported.

May 9, 2018
Completed - All,

Please be aware that the UAT environment is now available following scheduled maintenance.

Should you have any enquiries in regards to the UAT environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards,

MarkitSERV UAT:

Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
May 9, 09:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 05:00 UTC
Scheduled - MarkitWire UAT will be under scheduled maintenance.

Should you have any enquiries in regards to the UAT environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services
MarkitSERV
May 4, 13:45 UTC
Completed - All,

Please be aware that the Training environment is now available following scheduled maintenance.

Should you have any enquiries in regards to the Training environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards,

MarkitSERV UAT:

Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
May 9, 09:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 05:00 UTC
Scheduled - MarkitWire Training will be under scheduled maintenance.

Should you have any enquiries in regards to the Training environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services
MarkitSERV
May 4, 13:46 UTC
May 8, 2018

No incidents reported.

May 7, 2018

No incidents reported.