MarkitWire Service Information

Update - We are continuing to investigate this issue.
Mar 10, 15:15 UTC
Update - We are continuing to investigate this issue.
Mar 10, 12:05 UTC
Investigating - Dear Clients,


Please be advised that we are still experiencing a service disruption to Credit clearing at ICE due to issues with the clearing eligibility file provided by ICE. This has resulted in trades remaining in a pending clearing status. Our engineers are actively working with ICE to resolve the issue.


In the meantime, we have removed the eligibility checks on MarkitWire in order to by-pass the issue for new trades which are now clearing successfully. Be aware that this could result in more rejections from ICE.

Please investigate existing trades and resend for clearing as appropriate. We will also start to investigate resubmission of pending trades.



We will provide updates as they become available until the service disruption is resolved and the eligibility checks are re-instated.
Please accept our apologies for any inconvenience.


Regards,

MarkitSERV Client Services
Mar 10, 09:23 UTC
MarkitWire Production Operational
MarkitWire Service Operational
MarkitWire DMS ? Operational
MarkitWire UAT Operational
MarkitWire Service UAT Operational
MarkitWire DMS UAT ? Operational
MarkitWire Training Operational
MarkitWire Service TRN Operational
MarkitWire DMS TRN ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MarkitWire Training will be under scheduled maintenance.

Should you have any enquiries in regards to the Training environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services
MarkitSERV UAT:

Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
Posted on Apr 7, 10:43 UTC
MarkitWire UAT will be under scheduled maintenance.

Should you have any enquiries in regards to the UAT environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services

MarkitSERV UAT:
Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
Posted on Apr 7, 10:42 UTC
MarkitWire Production Scheduled Maintenance Apr 10, 23:00 - Apr 11, 23:00 UTC
MarkitWire Production will be under scheduled maintenance.

Should you have any enquiries in regards to the Production environment then please email support@markitserv.com or call one of the following telephone numbers:-

For Production issues during UK/Europe business hours please call +44 (0)84 4994 7378

For Production issues during New York business hours please call +1 877 765 8737

For Production issues during APAC business hours please call +81 (0) 3 6262 1885 for Tokyo or +65 6922 4302 for other APAC Regions.

Regards

MarkitSERV Support
Posted on Apr 3, 16:11 UTC
Past Incidents
Apr 7, 2020

No incidents reported today.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020
Completed - The scheduled maintenance has been completed.
Apr 4, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 23:00 UTC
Scheduled - MarkitWire Production will be under scheduled maintenance.

Should you have any enquiries in regards to the Production environment then please email support@markitserv.com or call one of the following telephone numbers:-

For Production issues during UK/Europe business hours please call +44 (0)84 4994 7378

For Production issues during New York business hours please call +1 877 765 8737

For Production issues during APAC business hours please call +81 (0) 3 6262 1885 for Tokyo or +65 6922 4302 for other APAC Regions.

Regards

MarkitSERV Support
Mar 27, 15:06 UTC
Apr 2, 2020

No incidents reported.

Apr 1, 2020
Completed - The scheduled maintenance has been completed.
Apr 1, 09:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 05:01 UTC
Scheduled - MarkitWire UAT will be under scheduled maintenance.

Should you have any enquiries in regards to the UAT environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services

MarkitSERV UAT:
Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
Mar 27, 15:05 UTC
Completed - The scheduled maintenance has been completed.
Apr 1, 09:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 05:01 UTC
Scheduled - MarkitWire Training will be under scheduled maintenance.

Should you have any enquiries in regards to the Training environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services
MarkitSERV UAT:

Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
Mar 27, 15:03 UTC
Mar 31, 2020
Completed - The scheduled maintenance has been completed.
Mar 31, 14:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:01 UTC
Scheduled - MarkitWire Training will be under scheduled maintenance.

Should you have any enquiries in regards to the Training environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services
MarkitSERV UAT:

Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
Mar 24, 10:53 UTC
Completed - The scheduled maintenance has been completed.
Mar 31, 14:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:01 UTC
Scheduled - MarkitWire UAT will be under scheduled maintenance.

Should you have any enquiries in regards to the UAT environment then please email mserv_uat@markitserv.com or call one of the following telephone numbers:-

For UAT and Training issues during London and New York business hours please call + 44 (0)203 367 0652 or + 1 212 488 4050

For UAT and Training issues during APAC business hours please call +65 6922 4299

Regards

UAT Implementation Services

MarkitSERV UAT:
Asia: + 65 6922 4299
India: +91 124 715 5400
UK/Europe: +44 (0) 203 367 0652
U.S. and Canada: +1 212 488 4050
Email: mserv_uat@markitserv.com
Mar 24, 10:55 UTC
Mar 30, 2020

No incidents reported.

Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:01 UTC
Scheduled - MarkitWire Production will be under scheduled maintenance.

Should you have any enquiries in regards to the Production environment then please email support@markitserv.com or call one of the following telephone numbers:-

For Production issues during UK/Europe business hours please call +44 (0)84 4994 7378

For Production issues during New York business hours please call +1 877 765 8737

For Production issues during APAC business hours please call +81 (0) 3 6262 1885 for Tokyo or +65 6922 4302 for other APAC Regions.

Regards

MarkitSERV Support
Mar 24, 10:56 UTC
Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.