Financial Information Services

MarkitWire Service Information

MarkitSERV - Rates LCH Intermittent Service Disruption

Incident Report for MarkitWire Service Information

Resolved

MarkitSERV - Rates LCH Intermittent Service Disruption - Resolved

19 September 2019

Dear Clients,

The intermittent service disruption issue is now resolved.

If you still are facing any issues kindly reach out to MarkitSERV Client Services.

Regards,
MarkitSERV Client Services:

U.S. & Canada: +1 877 765 8737
UK/Europe: +44 (0) 84 4994 7378
Asia +65 6922 4302
Japan: +81 3 6262 1885
Email: support@markitserv.com

Posted Sep 19, 2019 - 16:12 BST

Update

We are continuing to monitor for any further issues.

Posted Sep 19, 2019 - 12:19 BST

Update

We are continuing to monitor for any further issues.

Posted Sep 19, 2019 - 12:14 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 19, 2019 - 12:14 BST

Update

We are continuing to work on a fix for this issue.

Posted Sep 19, 2019 - 12:05 BST

Identified

Dear Clients,

LCH SwapClear is currently experiencing an intermittent service interruption. Therefore, Rates trades submitted to LCH SwapClear from Markitwire and Markit Trade Manager are in a Clearing Pending state.

We will provide regular updates until normal registration resumes and the backlog is cleared.

Please accept our apologies for any inconvenience.

Regards,
MarkitSERV Client Services:
U.S. & Canada: +1 877 765 8737
UK/Europe: +44 (0) 84 4994 7378
Asia +65 6922 4302
Japan: +81 3 6262 1885
Email: support@markitserv.com

Posted Sep 19, 2019 - 12:04 BST

This incident affected: MarkitWire Production (MarkitWire Service).